Typical Day in Role:
• Ensures project adherence to client project management policies and standards and delivers on time, scope and budget.
• Create business cases as appropriate with client PMO guidelines.
• Organize appropriate workstreams and RACIs to ensure clear roles and accountabilities.
• Managing project scoping, ensuring that objectives, deliverables, assumptions, dependencies, and constraints are clearly defined and documented.
• Identifying required team members. Defining project governance and identifying senior stakeholders to form steering committees. Preparing Steering Committee documentation, presentations, and chair meetings.
• Establishing a strong working relationship with the internal client(s) for each assigned project. Working with them to articulate and document the desired business outcomes.
• Preparing Project Management documentation, including project charter, schedule, budget, communication plan, risk assessment, among other documents, as well as integrated project plan.
• Coordinating the definition of the project’s business requirements with the business leads/subject matter experts. Providing guidance and support to quickly move projects from concept to detailed requirements and executive approval.
• Ensuring project key deliverables / components / activities such as business requirements definition, testing plan, implementation plan, business change management plan, etc. are reviewed, discussed, and approved by the appropriate parties/individuals.
• Partner closely with all key stakeholder to ensure integrated project plan holds all key milestones.
• Managing overall project execution phase (i.e. creating a robust project plan, identifying project dependencies, integrating project’s components, tracking activities to the project plan, etc.)
• Proactively managing, raising and resolving project risks and issues. Defining and executing mitigation plans, jointly with team members.
• Managing, tracking, and reporting on the project budget as applicable. Preparing monthly cost/expenses forecast, quarterly accruals and year end carry forwards.
• Preparing Executive level presentations to communicating project status to the Team Members/Senior Management. Preparing project communication documentation such as project’s dashboard, meeting minutes, etc.
• Ensuring adherence to the Project Change Management process.
• Leading operational and financial activities to formally close the project. Ensuring the successful transition from “project” to “ongoing process”, in coordination with all involved parties.
• Provide leadership and direction to the project team members. Keep them motivated to accomplish the established goals. Leverage available resources in a manner that maximizes performance and productivity within the Team.
Candidate Requirements/Must Have Skills:
•7-10+ years of experience as a Project Manager with Agile environment experience running sprints
•7+ years of hands-on experience in MS Office suite and project/process design and administration tools (e.g. Visio, MS project)
•2-3 years of experience managing stakeholder complex projects in a fast-paced, dynamic work environment.
•2-3 years of experience working on Contact Centre strategies, operations, Voice & Non-Voice channels, technologies, and industry trends.
•5+ of Business background in financial services with strong knowledge of retail banking products (loans, mortgages, lines of credit, card cards), sales processes, and distribution channels
• Spanish fluency is mandatory as they will be working on a project with our international countries.
*****Certificate
•PMP and/or Scrum Designation mandatory
Nice-To-Have Skills:
•Knowledge of client’s standard project processes in an asset.
Soft Skills Required:
•Strong communication skills, energetic, self-motivated, with the ability to successfully create a collaborative process across various stakeholders internal and external to the Contact Centre
•Excellent organization and communication skills with the ability to create clear, concise •Executive level PowerPoint presentations
•Able to create structure out of ambiguous situations
•Strong initiative, forward-thinking, and creative problem-solving skills with the ability to create or stimulate customer-focused strategies.
•Ability to translate technical knowledge into business value.
• Working collaboratively – strong team player
•Capable of adapting quickly, managing multiple demands & competing priorities, while delivering deadlines
•Proven abilities to take initiative and be innovative.
Education:
Bachelor’s or Master’s degree in Computer Science or related field preferred
•PMP and/or Scrum Designation mandatory