Bilingual Support Agent Service Desk (FR/ENG) – BELL MOBILITY RADIO

Bilingual Support Agent Service Desk (FR/ENG)

Roles and Responsibilities:
• Responsible for responding to customer requests in a prompt, accurate, and professional manner
• Develop and maintain good client relationships while ensuring confidentiality
• Work with both internal and external teams to ensure the customer’s needs are met
• Process customer requests through utilization of the CRM tool
• Manage and update the inventory system
• Complete service orders
• Process invoices and complete billing

Critical Qualifications/Competencies:
• As required to meet customer’s needs, successful candidate must pass our, OPP background checks as well as the one from the Sûreté du Québec to be able to work for this role.
• Have a minimum of 3 years’ experience in customer service
• Bilingualism in French/English is mandatory
• Detail oriented
• Able to prioritize and multi-task at a high level
• Able to solve problems analytically
• Ability to adapt to change, in a competitive environment where priorities change frequently
• Self-motivated, self-governing, and accountable
• Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
• Basic accounting knowledge is an asset