Typical Day in Role:
• Drive the execution of a backlog geared to delivering new features required for the Investor Solutions website.
• Support project management activities and reporting.
• Lead continuous discovery to understand customer needs, pain points, industry trends, regulatory requirements, and best practices. Review both qualitative and quantitative data to identify opportunities to add to the backlog.
• Work closely with design, engineering, and business partners to come up with solutions to problem areas identified within Discovery.
• Work with analytics to monitor and analyze key performance indicators (KPIs) such as sales funnel performance, application starts, completes and conversions.
• Collect and synthesize internal and external data to drive direction, establish baselines and drive decisioning.
• Partake in customer interviews/user testing to define customer pain points and test ideas, features and designs.
• Maintain a prioritized backlog, write detailed user stories and participate in sprint planning and review activities. Engage day-to-day with the scrum teams, clarifying questions and helping with decision making.
• Establish a close relationship with the business stakeholders to ensure their requirements are translated into the right products and journeys. Manage expectations with effective communication.
Candidate Requirements/Must Have Skills:
1) 3+ years of experience in a role building customer facing digital products
2) Demonstrated experience managing a technology product or a digital journey end-to-end, from inception to delivery – in a large organization
3) 3+ years’ combined experience multiple functional areas such as Product Management, Management Consulting, Agile/Scrum, Engineering, UX/UI Design, Sales and Marketing, Finance
Nice-To-Have Skills:
1) Experience in financial services (or other regulated industries) is considered an asset
2) Experience with Adobe Experience Manager (AEM)
Soft Skills Required:
• A master of identifying and solving ambiguous problems to drive customer and business value.
• Excellent organizational, technical and analytical skills with strong attention to detail.
• Curious and experimental mindset to drive innovation amidst uncertainty.
• Verbal, written and visual communication skills are exceptional, with the ability to engage and influence stakeholders at all levels in the organization.
• Strong negotiation, stakeholder management skills
Education:
Engineering, Computer Science or Business degrees considered an asset
Scrum certified an asset