Typical Day in Role:
• Able to support systems infrastructure, hardware, and software, including analysis, planning, design, development, implementation, provisioning, upgrade and day-to-day operations.
• Extensive experience in supporting and managing Windows 10 and Windows 11 operating systems at a global enterprise level.
• Possess expert knowledge in Operating system delivery technologies:
o SCCM OSD
o Microsoft Deployment Toolkit
o Microsoft Autopilot
• Expertise in image capture, OS deployment, advertisement, task sequences, queries and device management using MDT, SCCM and Intune
• Have expert knowledge of PowerShell scripting for task automation and configuration customization.
• Solid knowledge of Active Directory environments with multi-forests, Active Directory security groups, OUs and GPO management.
• Understanding of Network Concepts –
o Working knowledge of LAN/WAN protocols, VPN, certificate-based authentications, and services i.e.: TCP/IP, DNS, and DHCP
• Understanding end-user device technology and manage enterprise-wide changes, incidents, and support requests to minimize business impact.
• Strong ability to lead and deliver business solutions, while managing stakeholder projects and support requests.
• Technical document writing experience for technical documents and End user support documents.
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Candidate Requirements/Must Have Skills:
• 10+ years of industry experience as a Technical Analyst.
• Hands on experience with supporting Windows 10 and MS Intune product line
• Advanced understanding of Windows 10 and 11 operating system architecture
• 3- 5 years of experience in providing Level 3 support for imaging solutions.
• 3-5 years in Building, testing and maintaining the Windows 10 global workstation image using standard SCCM OSD TS solutioning or Intune feature update.
Nice-To-Have Skills:
• Understanding of Scripting and application packaging
• Understanding of Active Directory Environments with multi-forests
o Understanding GPO, Group Membership and OU Structures
• Understanding of Network topology –
o Working knowledge of LAN/WAN protocols & services i.e.: TCP/IP, DNS, and DHCP
• Understanding of working with physical and virtual workstations
• Understanding or general knowledge of standard Change Management processes
• Driver management skills
• Bilingual in Spanish is an asset.
Soft Skills Required:
• Excellent communication skills, problem-solving and organizational skills
• Should be a team player.
Education & Certificates:
• Bachelor’s degree in computer science, Computer Engineering, MIS, Information Technology, or similar degree; equivalent combination of education and experience may substitute for degree.
• Certifications such as Microsoft Certified: Identity and Access Administrator Associate is an asset.