Typical Day in Role:
• Manage the development and multi-channel delivery of internal communication solutions that support the strategies of the Bank, Operations, and the Client Experience Centres by:
o Supporting the development, management, and maintenance of communication channels for the GCEC and researching, developing and introducing new mechanisms and channels while rationalizing obsolete mechanisms.
o Developing and maintaining relationships with senior leaders across the business line to ensure open communication and flow of information to support strategic communications.
o Maintaining and overseeing employee communications for consistency and clarity prior to distribution to the target audience through any of the following methods: email, intranet, visual materials, multimedia, or direct conversation.
o Writing and developing presentations, newsletter content and templates for distribution to GCEC employees and stakeholders.
o Working closely with Senior Leadership team to develop high-quality employee communications that support the strategic direction of the business and effectively promote and motivate staff.
o Maintaining working knowledge of the day-to-day operation of the Client Experience Centres in order to effectively communicate with all levels of staff to ensure the successful communication and implementation of change initiatives within the Client Experience Centres network.
o Providing advice and direction to stakeholders on communication strategies where required.
o Identify areas of opportunity to improve operational effectiveness and influence change.
o Ensuring that communication channels, both upward and downward, are open by proactively soliciting feedback from staff regarding communication methods.
• Support the development and sustainment of a vibrant online presence for GCEC employees by:
• Supporting the development, management and maintenance of the GCEC’s main communication channels
• Supporting effective communication strategies to drive platform engagement, improve user adoption and increase brand awareness of the Client Experience Centres
• Creating and maintaining “best practices” and other supporting communications documents
Additional Responsibilities
• Actively participate in meetings with leaders and stakeholders
• Build and maintain effective working relationships across the Client Experience Centres and with various business lines and corporate functions to better support the business and promote the Client Experience Centres brand.
• Contribute to the profitability of the overall Client Experience Centres established financial objectives and targets through the identification and solicitation of cost-effective solutions and/or savings within the realm of communications.
Candidate Requirements/Must Have Skills:
1) 5+ years as a Communications Specialist
2) Demonstrated experience with exceptional writing for large audiences and proven capability to deliver complex messages concisely
3) 5+ years’ experience with MS Suite: MS Teams, Outlook, MS Word (intermediate), PowerPoint(intermediate), and Excel (beginner)
4) Outstanding organizational and project management skills to manage schedules, deadlines, and multiple concurrent projections within site and ongoing campaigns
Nice-To-Have Skills:
1) Design and layout experience with Adobe Creative Suite
2) Good understanding of social media platforms and their use in employee communications
3) Experience from FI / Banking an asset
Soft Skills Required:
• Exceptional verbal + written communication skills in English
• Highly developed interpersonal skills to build and manage relationships.
• Flexible and willing to embrace change and to adapt strategies for the good of the organization in a fast-paced environment.
• Responsiveness and ability to prioritize based on the most critical communications needs of the department.
• Self-starter
• Problem solving, critical thinking skills
• Ability to relay technical information into simplified terms
Education:
Bachelor’s in business administration, communications, marketing fields preferred