Typical Day in Role:
• Lead and execute large-scale discovery and research projects to inform product design decisions.
• Collaborate closely with cross-functional teams to understand business requirements and user needs.
• Manage and prioritize design initiatives across multiple platforms, ensuring alignment with overarching business objectives.
• Engage with client-wide stakeholders to gather insights, address concerns, and drive consensus on design solutions.
• Conduct service research to identify opportunities for improving user experiences across various touchpoints.
• Create and maintain user flow maps to visualize user journeys and inform product development.
• Mentor junior designers and contribute to the continuous improvement of design processes and methodologies.
• Bachelor's or Master's degree in Design, Human-Computer Interaction, or related field.
• Proven experience in leading large-scale discovery and research initiatives within a product design context.
• Strong communication and stakeholder management skills, with the ability to effectively engage with diverse audiences.
• Proficiency in user-centered design principles and methodologies.
• Expertise in service research techniques and user flow mapping tools.
• Experience working in a fast-paced, agile environment, preferably within the banking or financial services industry.
• Portfolio showcasing successful design projects and research outcomes.
• Ability to thrive in a collaborative team environment and drive results in a dynamic organization.
Candidate Requirements/Must Have Skills:
• Proven experience in leading large-scale discovery and research initiatives within a product design context.
• 10 years of Expertise in Human-centered design principles and methodologies
• Expertise in service research techniques and user flow mapping tools.
• Experience working in a fast-paced, agile environment, preferably within the banking or financial services industry.
• Expertise in problem-solving approach and design process.
• Proficiency in digital design and prototyping tools like Figma, Sketch, Adobe Creative Suite, etc.
• Link to the Portfolio showcasing successful design projects and research outcomes is must –
Soft Skills Required:
• Strong communication and stakeholder management skills, with the ability to effectively engage with diverse audiences.
Ability to thrive in a collaborative team environment and drive results in a dynamic organization.
Positive attitude, resilience, and a growth mindset.
Nice-To-Have Skills:
• Background in complementary fields like visual design, animation, data analysis, etc.
• Experience in FinTechs or other financial product fields.
Education:
• Bachelor's or Master's degree in Design, Human-Computer Interaction, or related field.