Bilingual Foreign Currency Cash Team Analyst (FR/ENG) – IT

Bilingual Foreign Currency Cash Team Analyst (FR/ENG)

Typical Day in Role:
• Reporting to Manager, Cash Processing and Support.
• Booking currency rates for customers.
• Buying and selling currencies from branch staff.
• Inventory for branch network.
• Sending out emails for system issues.
• Taking orders to two cash requests.
• Book rates accordingly and communicate to third party provider to send that rate out to the Bank.
• This role is ultimately a foreign currency cash team role supporting the branch network for all foreign currency needs.

Candidate Requirements/Must-Have skills:
1) Bilingual in English/French required.
2) 1+ years of experience in a customer service-related position.
3) 1+ years of experience of phone customer support – preferably within the financial transactions space.
4) Experience probing and identifying customers ask – problem solving and analytical thinking demonstrated in recent project or position.

Nice-To-Have Skills:
• Prior banking FI experience.
• Experience with foreign currency orders (worked for an exchange bureau or currency exchange in the past).
• Experience with general ledgers, cash orders or any accounting skills would be asset.

Soft Skills:
• Excellent communication both written and verbal to deal with any ongoing requests or inquiries over the phone.
• Basic ability to work independently and manage one’s time.
• Strong multi-tasking skills as they will be on the phone and inputting order simultaneously.
• Empathetic to stressful workloads.

Best vs. Average Candidate:
• Works well independently with minimal supervision.
• Ability to communicate effectively both written and orally.
• Has the knowledge of the foreign currency world (buying and selling).