Bilingual Product Owner – Salesforce (SP/ENG) – IT

Bilingual Product Owner – Salesforce (SP/ENG)

Typical Day in Role:
Enable IWM key initiatives
• Collaborate with head office and in-country business partners to collect and analyze data and market research on client preferences and needs as input in identifying potential markets and factors affecting product demand and to assist in driving the product roadmap and backlog prioritization. Leverage best practices and collaborate with Canadian Wealth Management.
• Manage communications and status reporting of ongoing initiatives, including summarizing project risks and options and facilitating prompt decisions when needed.
• Support the definition of the overall Wealth Management product strategy and technology roadmap to drive P&L goals for specific Wealth Management capabilities.
• Independently resolve highly complex, multi-faceted problems, which are often unstructured and without precedent to meet the business needs of the end users.
• Work with Program Delivery team to formulate costs and funding requests, proposals.
• Lead teams to focus on business value & impact, client-centric model. Must have holistic digital, data, analytics, end-to-end, consideration at all times.

Partner with GWM & in-country technology teams, GWM Operations and other internal stakeholders to enable solutions
• Works directly with business stakeholders to understand business needs and communicate them effectively to the scrum team. Translates business needs into user stories with clear acceptance criteria. Continuously refines backlog and prioritizes items for delivery based on value to business.
• Ensures product delivery is relevant and of high quality, eliminating the need for workarounds. Identifies capabilities, features, value proposition and potential risks for the product vision, working with stakeholders to produce high quality business solutions.
• Communicates progress, elicits feedback and enables stakeholder reviews for validation. Manages engagement with stakeholders and effectively communicates product release features and expected product capabilities within the customer journey.
• Plays a leadership role in the scrum team, working closely with their scrum master to ensure that product features are delivered on-time and aligned to business stakeholder expectations.
• Attends agile ceremonies (e.g planning sessions, stand-ups, retrospectives, iteration reviews) and other team meetings in order to provide necessary guidance and verify that the output of the delivery team is consistently delivering business value and aligned with the agreed upon commitments.
• Creates and communicates product roadmaps for the delivery team. Works collaboratively with other Product Owners and Scrum Masters within the larger team to ensure business objectives are aligned and consistency in delivery. Support the team by being available to provide clarity required to complete detailed user stories.
• Act as primary reviewer and approver of finished development work during demos/reviews based on established acceptance criteria. Facilitates problem solving as required, working closely with the delivery team on implementation changes.
• Coaches team members and creates an environment that lends itself to self-organizing activities. Identifies and manages business activities (training, communication) required to support agile initiatives. Thinks strategically beyond in-scope scrum activities, providing innovative ideas to challenge or extend current product vision.

Identify opportunities & champion ongoing best-in-class business transformation/ innovation
• Define, lead and execute a cohesive digital transformation strategy designed to limit technological debt and to effectively manage transition from segregated platforms to global platforms adoption, while modernizing technology stacks & digitalization workflows. Work closely with in-country leads and partners to effect execution quality and success.
• Maintain an understanding of financial services markets, the competitive landscape and digital transformation trends relative to the Wealth Management sector and client/user needs and requirements.
• Continually acquire and enhance knowledge of both the Bank’s and the Division’s business strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements, Back Office processes, and rapidly changing technology to be able to provide effective business solutions, services and support to the end user business lines.
• Work with partners on tech architecture reviews (ARB), ensure solutions are globally aligned (build-once, multiple re-use). Escalate on any misalignment or act as advocate on why in-country solution is mandatory.
• Work with partners on business architecture, operating protocols, vendor management, technology adoption, contract negotiations.

Core / Foundational
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Create an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Contribute to a high-performance environment and motivates by fostering an inclusive work environment; communicating vison/values/business strategy and managing and development planning for the team.

Candidate Requirements/Must Have Skills:
1) 5+ years of experience with Wealth Management and ability to keep up with changing trends
2) 10+ years of Product Owner experience in FI
3) 5+ years of experience with Salesforce FSC (Financial Services Cloud)
4) 5+ years of experience with Jira/Confluence
5) Bilingual in Spanish

Nice-To-Have Skills:
1) in-depth experience collaborating with international teams, especially Pacific Alliance, Central America & Caribbean regions

Soft Skills Required:
•Strong communication & presentation skills.
-Attention to Detail and Accuracy
-Ability to work well within a team
•Demonstrated success delivering highly complex business initiatives related to digital, data, and analytics.
•Experience in leading and coaching teams, with track record of attracting and developing talent
•Critical thinking skills: using logic and reasoning to evaluate alternative solutions, summarize conclusions and approaches to mitigate risks

Education:
Bachelor’s degree in Computer Science, Engineer, Business Administration, or related field