Typical Day in the Role:
• Support the Associate Director, in ensuring that the client is compliant with regulatory obligations and bank-driven risk measures.
• Manage a team facilitating the onboarding of clients in an efficient, compliant, and client-centric manner, rapidly triaging and escalating complex issues to management for resolution.
• Provide clear, constructive and regular feedback to analysts, with a focus on personal and professional development.
• Facilitating training and/or improvements to guidance, procedures, processes, technology etc.
• Prioritizing requests for information, establishing response times and escalating requests as required
• Preparing and escalating High-Risk, PEP and sanctions-related relationships with supporting documents to internal stakeholders for review.
• Championing a customer focused culture to deepen client relationships and leverage broader client relationships, systems and knowledge.
• Acting as an AML subject matter expert to the business and internal stakeholders
• Performing ad-hoc, special, and/or focused data analytics as necessary, as well as other duties and projects as assigned, to support various client projects.
• Understanding how the client’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Promoting Diversity and Inclusion groups within the bank and sharing opportunities to participate.
Must Have Skills/Requirements:
1) Minimum 3-5 years’ experience in financial services and/ or KYC/AML/ATF
2) Leadership skills: proven ability to lead, motivate, and develop a diverse team.
3) Analytical skills: strong problem-solving abilities and data analysis expertise.
4) Significant preference will be placed on applicants with cash management and/or retail business experience or Capital Markets Regulation experience (IIROC) and/or Dealer Member experience
5) Proficient with MS Office with experience in data analytics
6) A sound understanding of global banking and capital markets business is desired, as is a client-centric approach to the role. The incumbent should have broad knowledge of the end-to-end workflows among the Front, Middle, and Back Offices.
Nice to have Skills:
1) Prior client experience
2) Prior experience as a team lead
Soft Skills:
• Communication: excellent written and verbal communication and interpersonal skills.
• Must be able to operate effectively within a stressful environment with changing priorities and tight time frames which are closely scrutinized by Senior/Executive Management
• Fast learner with strong analytical skills and improvement mindset.
• High energy, demonstrated ability to work under pressure, deals well with ambiguities and uncertainties, and drives results.
Education: Post Secondary Experience