Program Manager – Senior
Government Client
Security level CRJMC
2024-07-02 – 2024-12-31
Toronto, ON – 3 days onsite

MUST HAVES:

Demonstrated experience supporting c-level executives, and managing and supporting enterprise-wide strategically important governance processes to meet business goals.

Ability to build relationships and collaborate with c-level executives and partners across the enterprise to effectively manage and report on the program in accordance with the governance framework.

Demonstrated ability to understand and interpret executive perspectives and expectations, and translate into program deliverables and actions

Excellent verbal and written communication skills to inform and influence, including the ability to create and present polished, visually engaging executive-level materials with an appropriate level of context, detail and considering the perspectives and needs of the audience

Program Manager

Responsibilities:
• Provide program management leadership and expertise for large scale, highly complex, high profile and high-risk initiatives that are enterprise-wide
• Responsible for governance of the programs of Artificial Intelligence (AI) projects to ensure successful delivery
• Prepare business case(s) and planning submission(s) to communicate program strategy and to support program approvals
• Facilitate, oversee and support execution of the formal enterprise governance framework for the AI program, including evolution of the framework as needed
• Ensure AI program is cost effective and efficient, meets strategic objectives and required timelines, and is in line with the Enterprise AI approach for the client.

General Skills:
• Demonstrated experience supporting enterprise c-level executives, and leading and overseeing program strategy development from inception through to project close-out and any required transition to operations, business planning, benefits identification and organization funding requests for I&IT programs
• Experience leading and supporting execution of formal enterprise executive governance framework/process
• Experience analyzing program and organization’s environments to identify potential risks and issues; articulates and prioritizes issues and risks to senior executives; recommends mitigation strategies to decision-makers to ensure projects are delivered on schedule
• Experience developing and executing on complex stakeholder management and communication plans, as well as supervising the development and communication of program related updates
• Demonstrated experience understanding and articulating I&IT executive expectations and translating into program deliverables
• Experience directing, managing and leading multidisciplinary project teams including multiple Project Managers, each responsible for an element of the project and associated matrix team members
• Experience monitoring and managing the cost, risk, schedule, technical performance, and program impact of each of the component projects
• Experience providing a program/portfolio view of project inter-dependencies and external project dependencies, monitoring and reporting on exposure levels
• Exercises a range of leadership responsibilities including the role of coach
• Experience developing complex budgets based on multiple funding channels and cross organization dependencies.
• Uses significant innovation in the planning, analysis and execution of tasks
• Experience directing stakeholder consultation, facilitation and consensus building. Provides program, portfolio, and/or project reporting to multiple stakeholders
• Experience leading strategies and actions to overcome resistance to change and capitalize on forces in support of change
• Experience seeking new and unique business processes, technologies and products to benefit programs, portfolios and projects
• Experience building positive relationships within c-suite executives, team members and external parties
• Experience contributing to improvements in life cycle based on lessons learned and past experience
• Adheres to organization’s standards and best practices for program
• Experience scheduling and organizing meetings/events and developing agendas
• Ensures technology is used correctly for all operations (video conferencing, presentations etc.).

Desirable Skills:
• Ability to perform and coordinate with team members in a fast paced, demanding environment with ambiguity and changing priorities
• Expert knowledge of and extensive experience leading organizations through change, including political acuity, effective stakeholder management approaches and experience collaborating across the enterprise
• Excellent verbal and written communication skills to inform and influence, including the ability to create and present polished, visually engaging executive-level materials with an appropriate level of context, detail and considering the perspectives and needs of the audience
• Expert knowledge of PMLC

Program Management and Governance Leadership – 40%
Most important:

Expert knowledge of program management, project management and formal project governance best practices.
Demonstrated experience supporting c-level executives, and managing and supporting enterprise-wide strategically important governance processes to meet business goals.
Demonstrated experience leading program definition and delivery including large scale, highly complex, high profile and high-risk initiatives that are enterprise wide.
Expertise in developing business cases and planning submissions to communicate program strategy and to support funding approvals.
Experience developing and maintaining an integrated program plan showing scope and inter-dependencies, as well as program level reporting on deliverable status, financials, risks and issues.
Proven expertise in planning and overseeing transition to operations of transformational initiatives, and benefits realization.

Also Required:

Experience directing and supporting multiple project teams to meet program objectives.
Demonstrated ability to lead all phases (concept, definition, planning, implementation, and closeout) of I&IT projects, and effectively manage financials, risks, schedule, quality and program impacts of each of the component projects.
Demonstrated skills in procurement to support the acquisition of software solutions, hardware and services.
Ability to develop and maintain all standard project management deliverables, including business case, project charter, integrated project plan, detailed resource loaded project schedule with predecessors, benefits realization plan, risk register, issue log, etc.
Knowledge of PMI and project management methodologies, standards, and best practices, incl. change management processes.
Knowledge and experience with standard project management tools, including MS Project.

Communication and Stakeholder Management – 30%

Ability to build relationships and collaborate with c-level executives and partners across the enterprise to effectively manage and report on the program in accordance with the governance framework.
Demonstrated ability to understand and interpret executive perspectives and expectations, and translate into program deliverables and actions.
Ability to perform and coordinate with team members in a fast paced, demanding environment with ambiguity and changing priorities.
Expert knowledge of and extensive experience leading organizations through change, including political acuity and effective stakeholder management approaches.
Excellent verbal and written communication skills to inform and influence, including the ability to create and present polished, visually engaging executive-level materials with an appropriate level of context, detail and considering the perspectives and needs of the audience.

IT Knowledge – 30%

Extensive knowledge of and experience with I&IT technologies and industry standards.
Knowledge of I&IT operations and the service management framework based on ITIL.
Knowledge of information handling technology including storage, handling, and accessibility.
Knowledge and experience with standard I&IT enterprise architecture frameworks.
Knowledge of AI capabilities, technologies, products, trends preferred.